Known issues
This topic contains information about potential issues that you may encounter while installing and using Tungsten RPA 2025.2. Workarounds are provided, when available. ID numbers are listed in descending order.
ID | Title | Description | Workaround |
2190962 | Privilege issue | In Kapplets, the Sync with Management Console button works for users with the Administrator privilege only. | |
2185271 | Characters outside Unicode BMP displayed incorrectly | In CEF, characters outside the Unicode BMP are displayed incorrectly on input. | |
2183622 | Java Access Bridge does not detect cell content | In an application with a data grid / table which is represented in the tree as a table node, Access bridge Explorer shows the cell content incorrectly. | |
2183242 | Node can fail to start after reboot | When a Management Console node is restarted ungracefully, it sometimes cannot properly reconnect to the Hazelcast cluster or fails to start. | |
2180524 | Filter works only when applied on the first page | In Management Console > Data view, when applying a filter on the second or higher page, the resulting table is displayed blank. | Apply the filter on the first page. |
2180521 | Warnings in logs | When deploying Management Console images from Docker hub, the logs contain some warnings about variables. These warnings do not cause any issues in configuration. | |
2180377 | Multiple clicks allowed | In Management Console > Schedules, after saving a schedule, it is possible to click OK multiple times which can cause an error. | Do not repeatedly click OK. |
2176622 | Column sorting hides data results | In Management Console > Data view, clicking the column sorting hides data in the table. | |
2176055 | Results for Kapplets with commit action not visible | In Kapplets with User rights, if you have a Kapplet using a commit action and run it, the results are not visible. | |
2174891 | KCU cost for initializing Desktop Automation Service not included in debug summary | When executing robot in debug mode with a KCU license, the cost for initializing Desktop Automation Service connections is not included in the KCU-Point Usage summary. | |
2174806 | Robots page performance issue | In Management Console > Repository, the Robots page loads slowly, | |
2173782 | In RPA Help, the Document Transformation step description requires an update | Because primary Management Console concept has been discontinued in Tungsten RPA 2025.2, the following sentence should be removed from the note: "It uses the URL of the Management Console that is marked as 'primary' in Design Studio Settings." | |
2171054 | Jobs in schedules not visible | In Management Console, RPA administrator and superuser cannot see the jobs in schedules. | |
2169499 | Emails are not processed | In Management Console, emails are frequently not processed in the environment. It is related to long email ID that cannot be inserted into the database. | Delete data from the following tables:
Restart the services. |
2165560 | Robots can be selected for email triggers | It is possible to select Robots from RPA version 11.4 for email triggers. | |
2165333 | Kapplet does not send input to robot | A Kapplet that calls a robot with input variable does not send input values to robot. | Create a new template and provide the required data. |
2163670 | Issue with adding OAuth client for X (formerly Twitter) | In Management Console, it is not possible to add an OAuth client for X. | |
2162667 | Start requested time filter issue | In Management Console > Log view>Robot runs, when manually setting the Start requested time filter, the page does not save the setting. | |
2153782 | Sorting in Robot_run log produces error | Sorting values in the input column in Robot_run log when using Microsoft SQL Server produces an error. | |
2149950 | Robot with output fails if it returns no output | In Kapplets, if a robot has an output, but during the run nothing is returned, the robot fails. | |
2149604 | Changing the certificate leads to an issue | After changing a certificate, in Management Console > Admin > Service authentication, when clicking Show shared secret, the "Unable to decrypt client secret" error appears. | Create a new shared secret. |
2149544 | Impossible to change the password | In Management Console, it is not possible to change the password, if the origin state of the user is unknown. | |
2148694 | Inconsistent limited license between Management Console and Kapplets | The number of users that are created in Management Console and can log in to Kapplets is inconsistent. | |
2145328 | Desktop Automation Service reports available if starting hub is slow | When a Desktop Automation Service has a lock package enabled, it starts the hub when the Desktop Automation Service itself is started. If starting the hub is too slow or fails, Desktop Automation Service is still reported as available. This may cause the robots to fail. | |
2140661 | Request for Kapowlock Azure AD support for Lock Screen | Add support for Azure AD authentication in the Lock Screen systray menu action. | |
2128947 | Hiding default vale makes the field required | In Kapplets, when creating a template with a default value and changing the attribute to hidden, the field becomes required. | |
2127011 | Project Administrator cannot create user-trigger mappings | In Management Console > Repository > Trigger mappings > Users, the + button that adds a trigger-user mapping is disabled for Project Administrators. | |
2121358 | Changing KCU allocation affects Robot execution settings | In Management Console > Admin > RoboServers, when changing KCU allocation, the Max concurrent robots value changes respectively. | |
2119779 | Template icon changes to match workspace icon | In Kapplets, when a template is modified after initial creation and its associated workspace has a custom icon, the template icon changes to match the workspace icon after saving the modification. | |
2112824 | Remove Columns step does not work with merged regions | Removing columns in an Excel document with merged regions produces an error. | Use a document without merged regions. |
2108205 | Template shows hidden objects on start page | In Kapplets, when creating a template with all values of the Type variable set to hidden, the Type file is displayed on the start page. | |
2102827 | Paused Kapplet schedule not restored correctly | When restoring a backed-up Kapplet that contains a paused schedule, the schedule is not restored correctly. | |
2102238 | RoboServer as a client connection issue | When RoboServer is connected to Management Console as a client, after Management Console is restarted, RoboServer connects, but is listed as offline on the Management Console side. | |
2089446 | Kapplets History page does not display data | The Kapplets History page does not show data in Select for Commit Action and Commit Action Robot. | |
2087149 | Chart page preview too small | In Kapplets, the Preview window of the Chart page is too small and cannot be resized. | |
2083475 | Schedule pagination works incorrectly | In Management Console > Schedules > Jobs in schedule, pagination does not work correctly. | |
2065759 | Cannot enter Japanese numeric input | If you install Japanese keyboard on Windows and use Japanese input mode, you cannot input numbers in a Kapplet. | To enter numbers, use the numeric keys on the right side of the keyboard under Num Lock. |
2061845 | Pagination issue when deleting schedules | In Management Console > Schedules, when selecting to show only one schedule per page and deleting a schedule on the second page, the page number in the Go to page box shows two. | Click the arrow at the bottom of the page to go back to the first page. |
1988224 | Issue with Kapplets backup restore process | If a Kapplet with required inputs is restored from a backup, the Kapplet schedule is expired. | Delete the Kapplet schedule and recreate it. |
1986397 | RoboServer connection type configuration in Docker | If a RoboServer is run in Docker and configured to use the client connection type, the health check does not work. As a result, the RoboServer container might shut down. | To avoid this behavior, perform one of the following actions:
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1980327 | Kapplet with error wipes out History | When running a Kapplet that finishes with an error, all results disappear from the History. | |
1965141 | RoboServer console messages do not show up | When starting RoboServer in client mode, the following messages are not shown:
| |
1965118 | Repeatedly running Browse step fails after some time | Repeatedly running Browse step with client certificate fails after some time and reports the ERR_FAILED, -2 error. | Keep the initial application running, but inactive. |
1846414 | Client certificates not provided with a certificate chain | When client certificate authentication is enabled on server, CEF does not send full certificate chain to the server during TLS handshake. CEF sends only one certificate which server may reject if it has no information about intermediate certificate in certificate chain. | Install intermediate certificates on the remote server. |
1779667 | Issue with uploading types to root folder | In Management Console, when a type is uploaded to the root folder, in the Types section, it is listed as being uploaded to the /null folder. | |
1778293 | Ignore Loading State option not inherited by the Left Click step | The Ignore Loading State option is not inherited by the Left Click step when using a page from a file:/// path. | Use the Open Link In New Window option instead. |
1758831 | Chromium browser ignores certificate pinning error by default | The built-in Chromium browser ignores the certificate pinning error. | |
1715233 | Sophos Agent prevents user from opening Design Studio link | The Sophos Agent may prevent you from opening Design Studio using the Open in Design Studio link in Google Chrome and Microsoft Edge. The notification "Lockdown malicious behavior" appears. | This behavior is expected for the application when using the Design Studio links. Avoid this behavior by reconfiguring your antivirus application. Refer to the Sophos Support site. |
1628754 | In Document Transformation Service, custom entities do not work | Custom entities for Natural Language Processing (NLP) may not work as expected. | |
1584988 | StackOverFlowError reported | If the StackOverFlowError is reported, you must manually increase the memory limit in the DesignStudio.conf file. | Add the wrapper.java.additional.1 setting to the file and specify the memory limit. Example: wrapper.java.additional.1=-Xss4096K |
1523086 | Kapplets use system collation instead of schema collation | Kapplets that use MySQL database use the collation from the database properties variable collation_database instead of using the schema collation. It may cause Unicode characters to display incorrectly if the collation_database is not set to a Unicode collation. | Make sure that you use the schema collation for the utf8mb4 character set in the database system variables:
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1517340 | Kapplets user missing group affiliation in imported backup | When a backup file containing a user with the specific double-byte character set name is imported to Kapplets, the user does not belong to the Management Console group that the user was initially assigned to. | |
1512677 | File org_freedesktop_general may get locked | When running multiple robots simultaneously, the org_freedesktop_general file used by the D-Bus protocol to authenticate the server and client may get locked by one robot for a short time, preventing another robot from accessing this file to read cookies from it. | |
1498551 | Load Page with special Japanese fonts aligned as 'justify' needs configuration | A Basic Engine Robot may fail to open website pages that contain Japanese characters. This issue was reported while using the built-in browser on a Windows system set to a Japanese regional format. | For the loaded page, in the Robot Configuration > Page Loading > Page Change settings, specify a text replacement for the URL of the loaded page: <body class="no-navi"> to <body class="no-navi" style="text-align: start;"> |
1478872 | Robot using Robot File System does not work if copy is in another project | A Robot with steps that use the Robot File System does not work if a copy of this Robot is uploaded to another project in Management Console. | |
1445050 | Symbols in Kapplets workspace name lead to errors | Using the following symbols in workspace names in Kapplets leads to errors: / \ % ? . { | Do not use these symbols in workspace names in Kapplets. |
1384485 | Desktop icons are hidden in the Program Manager tree | A Robot cannot select icons on the desktop after the Win+D key combination is pressed. The Win+D key combination is a shortcut to hide and show the desktop. | If the goal of using Win+D is to minimize all windows and show the desktop, use Win+M instead. This key combination does not hide icons, so they remain available in the automation tree. |
1343762 | Windows applications cannot run using process names | Some built-in 32-bit Windows applications cannot be run by using their process names. | Use the full path to the application to run it. For example, use c:/windows/sysnative/dfrgui.exe instead of dfrgui.exe. |
1337449 | Large PDF file issue in Kapplets | A Kapplet with a large PDF file used as a binary input value generates an "Out of memory" error message. | Change the "Maximum memory pool" value on the Tomcat server or the max_allowed_packet value in the MySQL my.ini file. |
1314402 | kapowlock inconsistent behavior | The kapowlock process used by the Lock Screen and RDP Login steps may freeze if the target computer is a virtual machine and it has an active session. | Verify that no active sessions exist on the target computer or disable the "Use WDDM graphics display driver for Remote Desktop Connections" group policy setting. |
1218466 | Missing shortcut for Management Console on Start menu | The Windows 10 Start menu hides duplicate URL links, so if you have several Management Console installations, only the link to the first installed version is present on the Start menu. | |
N/A | Display scaling on remote devices can displace selection | If VMware is used for hosting remote devices, text and icon scaling can displace selections in some applications, leading to unexpected behavior in Robots. | Change display scaling to 100% on automation devices. |
Tungsten RPA 2025.2
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