Government Solutions
Empower Your Constituents with a Digital Government Experience
Document and workflow solutions can be used by diverse agencies at virtually every level of government to manage growing volumes of data and transactions. Government offices and agencies can improve service levels for their constituents by automating processes – even when budgets shrink. By taking over the details of document management, our solutions give you more freedom to connect with the people and communities you serve.
Our solutions help government agencies get control of the vast amount of information needed to provide services. This includes applications for driver’s licenses, building permits, court records, intake forms, inspections, and beyond. Above all else, our solutions help achieve desired outcomes, such as getting benefits to a needy family more quickly, ensuring that a building project is on the tax rolls sooner, or securely sharing records between law enforcement, courts, and the public.
In the public sector, the journey to digital transformation has been slow due to an aging and retiring workforce, difficulty attracting and hiring new IT talent, and the reality of budgetary constraints. Yet citizens increasingly expect the government to behave more like the private sector in its engagement with and serving them. Pressures to reduce costs and evolving regulatory requirements also drive many government agencies toward digital transformation.
Cost and budget pressures (38%) and customer/citizen demands (37%) are the primary drivers of digital transformation in government. – The Journey to Government’s Digital Transformation, Deloitte University Press
Meet today’s challenges with paperless, touch-less information flows that drive world-class constituent benefits, case management, and operational efficiency while driving down costs and improving citizen services.
Digital Transformation of Government - are we there yet?
“Digital transformation is the most common top priority of government CIOs for the next two years.”
Gartner: 2018 CIO Survey
“The citizen's experience at any given touchpoint provides the baseline from which government services can be improved.”
Gartner: 2018 Strategic Roadmap for Digital Government CX Programs
“Old, incompatible, duplicative technologies stymie governments efforts to serve customers … because applications that manage government processes were … not designed to work together.”
Forrester: Transform Government from The Outside In
“Customers are front of mind for public leaders, but they are rarely at the heart of service design.”
Deloitte University Press: The Journey to Government’s Digital Transformation
Tromba Technologies Digital Transformation Automation Platform utilizes all of the following automation technologies:
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Multi-channel Intelligent Capture
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Self-learning and Cognitive Document Automation Capture
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Digital Signatures
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Customer Communication Management (CCM)
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Business Process Management (Enterprise Workflow)
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Dynamic Case Management (DCM)
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Mobile / Mobile Capture
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Constituent Portals
Tromba Technologies Digital Transformation Automation Platform Benefits:
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Reduction of manual effort and manual touches
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Improved accuracy through intelligent document and data automation.
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Reproducible results, regardless of the point of processing
Centrally or de-centrally processing for improved accountability and accuracy. -
Business processes can be adjusted easily to fit current, future, and changing requirements.
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Analytics dashboards that provide greater visibility into business processes.
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Electronic forms capability is used to collect data from internal users or external customers. This reduces paper generation.
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Capture virtually any kind of document or content through multiple means.
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Connect documents and data to other enterprise systems. Users need to complete their work with seamless searching without changing existing data environments.
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The ability to perform granular metadata searches for specific documents, search across the entire document repository, or view related documents with a single click.
Easy to configure user rules and security settings to balance access with privacy and compliance. -
Seamless, device-agnostic mobile access allows workers to access documents wherever, whenever, and however they need to.
Constituent Onboarding
Your application process, including public assistance program enrollment, is your most crucial constituent engagement. Application automation simplifies the collection and processing of constituent information for government programs. It allows you to interact with constituents the way they want, so your first impression will make a lasting positive impact.
Case Management
Manually managing processes and papers is time-consuming, costly, and error-prone. Whether you’re running public assistance programs, handling claims, or processing court cases, replace slow paper-based case management activities with automated processes and allow caseworkers to make faster, more informed decisions and focus on serving constituents instead of pushing paper.
Digital Mailroom
The time you spend sorting and manually processing incoming documents, correspondence, and business mail, is the time taken away from serving your constituents and moving your government services forward. Capture and classify data at the point of entry from various formats, including handwritten documents, faxes, and emails, and quickly route process-ready information to multiple locations for lower operational costs and greater operational efficiency.
