Empowering BPO Clients to Achieve More with Technology

Tromba’s customer is a state-level benefits program organization that handles around 10,000 cases and 300,000 documents annually. Tromba has transitioned them from manual processes to an electronic case management platform, significantly reducing cycle times and improving their capacity to manage seasonal document surges. Documents can be submitted via in-person drop-off, mail, fax, email, or through secure electronic methods such as mobile devices and constituent portals with digital signatures. All processing tasks are integrated into an Intelligent Business Automation Suite, enabling electronic tracking of key performance indicators (KPIs) rather than relying on paper or spreadsheets. The platform features a comprehensive dashboard that provides real-time insights into ongoing activities and helps streamline management for the benefit season.