TrombaAI

TrombaAI explores how Tromba is transforming work with AI. Discover product updates, real-world use cases, and expert insights into our intelligent tools. From creative automation to ethical AI, this category shares how we build and apply cutting-edge tech to help teams move faster, think bigger, and do more.

RPA Alone is Not Enough

4 min read

Updated: Feb 17, 2023

Robotic Process Automation (RPA) is foundational to any automation strategy. It can provide immense value for you and your customers if implemented properly. It automates repeatable tasks for your users. RPA can go out and gather information from multiple sources. It can update multiple data storages. RPA is necessary if you are thinking about automating any part of your technology stack.

With RPA speeding up processing times and reducing costly errors, processing costs decline, and per-employee output increases. Common savings from these efficiency improvements fall between 25% and 50%. - Omid Aslani, Director, Commercial Product Management, 7 Biggest Benefits of RPA (Robotic Process Automation) 2020

However, stopping at just RPA would be a mistake. Robotics Process Automation is not a process orchestration engine. RPA bots only follow business rules. It can't make decisions based on variable information. Where RPA robots shine is when they follow concrete rules and do repeatable tasks.

More than RPA is needed to meet the demands placed on businesses operating in a digital world. Fluid markets and changing needs in the business environment require flexible technology stacks and highly customizable and robust strategies.

Resilient enterprises know they need to be agile in order to not only survive in this new world but to flourish in it. They must be able to identify and automate as many business processes as possible. The result is an end-to-end automation that utilizes all aspects of an intelligent business platform.

A couple of areas need to be discussed when talking about transitioning from just RPA to a smart business platform. A smart business platform involves automation intelligence (AI) and other automation technologies to achieve its goals. The goals, in this case, would be creating efficiency and effectiveness to greater value for you and your customers.

One of the first areas that an intelligent business platform can utilize technology is document and data intelligence. RPA can help with this by using robots to go out and gather information from external and/or internal sources. It succeeds when looking for structured content. However, artificial intelligence software that includes cognitive capture, machine learning, and natural language processing can take your solution to the next level because a lot of data still resides on documents.

Being able to tell what the document is and then define what is essential to it is what artificial intelligence is about. You need to quickly identify what a document is, where it goes, and what data is necessary to maximize your knowledge workers' efficiency and effectiveness. It is also no longer limited to just your standard document intake anymore. It still handles applications, invoices, claims forms, purchase orders, and other industry standard forms with ease. Still, it can also be involved in handling emails from dissatisfied customers so that organizations can act quickly to address any issues.

The second area where an innovative business platform can use technology to achieve its goals is process orchestration. Through process orchestration, technology can be utilized to create and maintain advanced workflows that will get your data and documents where they need to go. Process orchestration also makes it possible to synchronize all of the automated workflows so companies can scale and manage their digital workload.

Flexibly adapting your workflows to fit your business needs is essential when trying to stay competitive. Understanding the market and then adjusting to it requires a technology that is as well. Intelligent business platforms have to be able to take complex workflows and be able to adjust them on the fly. Good platforms can and do on a daily basis.

The third area where an intelligent business platform can solve problems is data silos. Disjointed and disorganized data points cause headaches for all industries. The integration of systems can be enabled by using pre-built connectors that will transform separate data entities into a network of intelligent technologies and services.

The key to moving beyond RPA is to infuse it with artificial intelligence (AI). Why? Because

almost all business processes rely on data, and as the old adage goes: "Garbage in, garbage out." In other words, inaccurate data can cause problems in processes and workflows that hurt your ability to deliver a high-quality customer experience, your bottom line, and even your ability to comply with regulations. - RPA is Not Enough, Kofax, Q1 2022

Now that we have some steps defined in your transition, it is crucial to find a company and a product that can meet all those areas. Tromba Technologies has decades of experience analyzing, designing, and implementing automation technologies. Our TrombaAI platform is built on Kofax TotalAgility, an industry leader in automation. It leverages cognitive capture with advanced workflows and robotic process automation right out of the box. Our design tool is a lot like Vizio in look and feels, so being able to adjust those workflows to meet ever-changing needs becomes simple to achieve. We also have the ability to integrate multiple different systems through web services, custom data connectors, or out-of-the-box data integration tools.

RPA is essential for any modern automation solution. Being able to tap into its powerful abilities provides your company with the ability to maximize your automation potential. However, RPA bots have limitations in what they can do when deployed as a standalone technology. The recommended application of RPA is where RPA is a piece of a holistic, intelligent automation strategy that uses advanced technologies like artificial intelligence to business processes and workflows.

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TrombaAI is Tromba’s SaaS/Cloud Automation platform. To learn more, visit https://www.tromba-ai.com or contact Tromba at sales@trombatech.com.

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Are you interested in Cloud or OnPremise automation platform? We can help you with all of this as well. Contact us by visiting www.trombatech.com or at sales@trombatech.com for more information.

New Beginnings

2 min read

As the new year begins, starting off on the right foot is important. Here are tips to help you do so:

Avoid repeating past failures. Understanding where you've been and how you got here is critical to making the appropriate changes to your processes.
Set reasonable and specific goals. The surest way to fall short of your goal is to make your goal unattainable. It is also important to understand what the most important goal is to achieve. Moving one thing forward a mile is better than ten things ahead an inch. Being selective is a good thing.
Create a plan. Once you set your goals, work backwards so that you know exactly what you need to do to get where you want to go. It will also help set guideposts and milestones to indicate where you are going.
Be sure your goals are measurable. What gets measured gets done. Keep track of your success and achievements along the way. Recognize those who've contributed, which will keep them motivated.
Make course corrections if necessary. If you find yourself heading in the wrong direction, don't hesitate to course correct. Business needs and markets change frequently. It's okay to adjust your goals as you go.
If things aren't going according to plan, ask for help. There's no shame in admitting that you need assistance.

Tromba Technologies can help you create and execute your plan for the new year. We have helped hundreds of customers analyze, design, and implement solutions to improve their automated processes.

Tromba Technologies has decades of experience analyzing solutions. What once worked for you may no longer be the best way to do things. It doesn't mean your solution is wrong, but it may need tweaking to get the most out of it. Analyzing what you have can also help you plan what you need.

Tromba Technologies uses its TrombaAI solution to achieve your business requirements. It's built on Kofax TotalAgility, which has an award-winning cognitive capture platform that can separate, classify, and then validate documents. It also uses advanced business workflows to quickly get the information to the people who need it. TrombaAI can also leverage Kofax Insight to help report on how the solution is doing. It can help understand the solution's efficiency to key milestones set by your requirements.

Being able to quickly adjust to market and business changes is an easy way to add value to your customers. The designer tool looks and functions similar to Microsoft Vizio, which makes it easy to understand and update. This adds flexibility to designing and updating your solution.

Tromba Technologies values building relationships with its customers in order to develop mutually beneficial situations. If we do the job correctly and efficiently that creates value, our customers are more likely to invite us back to keep helping them get to where they need to go. It really is that simple.

Let Tromba Technologies help start your new year off on the right foot. We have many videos on our website, trombatech.com, and our LinkedIn profile highlighting different industries and solutions we can provide to your business.

"There are two mistakes one can make along the road to truth… not going all the way, and not starting." – Buddha.

Import Features

3 min read

Customer documents come in all shapes and forms. Ingesting documents into your document processing system is foundational to a successful document solution. Ingestion needs to be easily configurable, secure, and flexible. Tromba Technologies utilizes Kofax TotalAgility (KTA) for its import capabilities. Kofax TotalAgility is flexible, secure, and completely customizable to fit your needs.

KTA can import documents using email box monitors to monitor multiple email boxes. The email box configurations include POP3, IMAP, and EWS email configurations. The benefit of this is the ability to fit any requirement when monitoring different email boxes. You can watch Gmail or Exchange email boxes with equal ease. It also allows for the body of the email and the attachments to be configured differently. Our customers are not locked into handling documents one way or another. They can set the requirements.

Similarly, with email box monitors, the Kofax software can also import documents from file directories. Many customers utilize file mover systems to move files from an external source into their internal network or just move them around their systems. File folder importing can help alleviate the reliance on moving files multiple times.

Kofax also allows the ability to import faxes. We can import BISCOM, RightFax, or KCS faxes. This allows for added pliability of your solution if you are using any of these technologies.

Kofax TotalAgility users can also use custom-built self-service portals. Vendors and outside customers can use the portals to ingest their own documents and upload them to the system. This allows your customers to be involved in the process rather than relying solely on you.

Webservices are another method of ingesting documents. Kofax TotalAgility can handle SOAP, WCF and RESTful services. It is very helpful for getting data into TotalAgility and getting information from other places, like address information from the Postal Service.

Scanning is also a tried and true method of getting your documents into Kofax TotalAgility. Kofax allows for many different scanners that can be customized to fit your needs. There is also the ability to do a file import, browse out to a file directory, and select the document you wish to import into your solution.

All of these import methods can be configured to carry metadata with them when they are being imported. For instance, you can indicate the source which the documents came from. So, if you have multiple import methods, you can discern where the documents have come from. It also allows the capture of other import information that might be useful to the capture process, like where it came from or the file's name. This adds greater efficiency and accuracy to your downstream processes.

Kofax also allows messages and documents to be securely archived after they are imported. This way, nothing gets lost, and the data can be easily re-imported if needed.

If you are searching for a flexible, secure, and accurate solution, then let Tromba Technologies help you. We leverage award-winning technologies to help solve your problems.