BPO Servicing

Tromba Technologies offers a wide range of intelligent process automation consulting services, implementation services, sales and support services.  We help organizations maximize automation efforts by helping them transform their manual processes with technology. Tromba Technologies works with small organizations to large enterprises.  Our services scale to the organizations needs.

 

We assist organizations with adopting the correct solution to fit their culture, budget, and requirements; rather than forcing them to conform to how the software works.  We are an Automation software service solution provider with a business process-centric focus.  Tromba Technologies has been helping empower organizations for nearly two decades.

Listed below is a not a comprehensive list of clients or projects.  We are providing this information to help gain insight of the type of customers and projects that Tromba has been involved with over the years.

Loan Servicing

 

From the beginning, we provided this organization with more benefit than they could anticipate.  This is the Tromba way of business.   Tromba listens and responds to our client's’ needs.  We maintain a data/document environment that is critical to our customer’s entire business.  Tromba strives to integrate that environment with its technical environment to leverage many of our customer’s infrastructure investments.

At the center of Tromba and our customer’s relationship is the secure and compliant management of their Enterprise Content Management environment

In addition to providing a strong, stable, and growing Enterprise Content Management environment, Tromba provided client applications to efficiently import EAC images that used to be tediously scanned and indexed manually.  Tromba also recently provided custom development to automate sending and receiving of CAM file

“...Previously our Customer Service Associates (based on 13 associates) spent 247 minutes per day accessing documents in their legacy ECM environment.  Currently, using Tromba Technologies solution they spend 45.5 minutes a day, with a time savings of 81%...”

Solutions Recognized Benefits
  • Digital Mailroom Automation

  • Business Process Management Workflow

    • Work Item Distribution rules​

  • Business Intelligence​

  • Process Intelligence

  • Business Process Automation

  • Integration with internal data systems and AS/400

Solutions Components
  • Cognitive Document Automation

  • Enterprise Content Management

  • Business Process Automation

Unemployment Claims Servicing

 

For nearly two decades, Tromba has worked with this organization.  This is the Tromba way of business.   Tromba listens and responds to our customers’ needs.  Tromba has provided an automated mailroom solution that has helped them to grow over there years.  As they have taken on more and larger customers of their own, they have not had to expand their mailroom operations as Tromba's solution scales and helps them process a fluctuating daily volume of mailroom documents.

At the center of Tromba and our customer’s relationship is the automated mailroom solution.

Solutions Recognized Benefits
  • Digital Mailroom Automation

  • High volume forms processing

  • High volume report processing

  • Integration with internal data systems

Solutions Components
  • Cognitive Document Automation

Franchise Accounts Payable Servicing

 

For nearly a decade, Tromba has worked with this organization.  This is the Tromba way of business.   Tromba listens and responds to our customers’ needs.  Tromba has provided an automated mailroom solution that has helped them to grow over there years.  This customer works with various Franchise across multiple states providing Accounts Payable functions.  Tromba's solution automates the capture of data from receipts, invoices, and other documents that are received from a web portal and by email.

At the center of Tromba and our customer’s relationship is the automated mailroom solution.

Solutions Recognized Benefits
  • Digital Mailroom Automation

  • High volume data processing

  • Integration with Microsoft Dynamics

Solutions Components
  • Cognitive Document Automation

State Government Benefits Program Servicing

 

Tromba’s customer is a State level benefits program service organization. They currently process around 10,000 cases annually accounting for around 300,000 documents annually.  Tromba has helped them move from manual processes to a completely electronic and dynamic case management platform.  Cycle times have been significantly reduced and their ability to accommodate seasonal influx of documents has greatly improved.

Documents used to come in by walk-in, mail, fax, and email.  In addition to those sources, Tromba solution has given constituents the ability to securely submit documents via mobile, constituent portal, and electronic forms with integrated digital signature capabilities.  All manual processing has been entirely moved to an Intelligent Business Automation Suite.  And all business and process KPI are no longer tracked on paper, whiteboards, spreadsheets, or sticky notes.  The entire platform with work items, user activity, business process performance, work allocation rule engine, and much more are in a comprehensive Dashboard.  This has provided the insights to understand what is happening in real-time and to project through a benefit season how to better manage the process.

Solutions Recognized Benefits
  • Digital Mailroom Automation

  • High volume document processing

  • Benefits Case Management

  • Secure integration with State data system

Solutions Components
  • Cognitive Document Automation

  • Intelligent Business Process Management Suite

  • Business Process Management

  • Electronic Forms with digital signature integration

  • Enterprise Content Management

  • Business Analytics

  • Process Analytics

  • Constituent Portal

  • Cloud Solution

Immigration Case Servicing

 

Tromba’s client is a nationwide service organization that facilitates the processing of immigration cases.  Our client has locations in all  50 states.  This client process documentation decentralized securely to a centralized document repository.

Solutions Recognized Benefits
  • Digital Mailroom Automation

  • Decentralized document processing

  • Centralized Enterprise Content Management Repository

Solutions Components
  • Cognitive Document Automation

  • Enterprise Content Management

For more information about our Customer Solutions and to begin your automation journey today, contact Tromba Technologies!

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