Overview
TrombaAI transforms government agencies with intelligent tools, including mobile capture, dynamic case management, robotic process automation, and additional automation tools, enabling the government to improve constituent engagement and satisfaction. It utilizes built-in artificial intelligence integrations that come with enhanced cognitive document extraction and pre-made industry-standard document libraries, allowing for more citizen development within your department. This enables government offices and agencies to improve service levels for their constituents by automating processes, even in times of budget constraints.
Citizens and constituents want their government to meet them where they are, which means that the pressure on these agencies is to adapt and embrace the latest technologies. An easy way for them to transform an aging technology is to stack it through automation.
TrombaAI helps government agencies gain control over the vast amount of information needed to deliver services. This includes applications from driver’s licenses to building permits, court records, intake forms, inspections, and beyond. Our solutions enable online self-service portals for citizens to address their needs, automated workflows that allow workers to focus on tasks where they are most valuable, and the utilization of robots to eliminate repetitive tasks that waste time and effort.
TrombaAI is also SOC 2 Type II certified, alleviating any regulatory or security concerns any level of government might have.
Benefits
Your online presence is your lifeblood to your constituents. Implementing online portals for your external and internal stakeholders allows them to interact with your agency quickly and easily. Renewing applications, filing important documents, or checking the status of filings are all services that provide tremendous value and allow you to allocate resources efficiently.
Digitizing your mailroom is another way to lower costs and increase departmental efficiency. Instead of manually opening, sorting, and then processing documents, you can utilize automation solutions, including capturing important data, then using that data in workflows that can intelligently route to multiple locations.
Manually managing processes and paperwork is time-consuming, costly, and prone to errors. Utilizing case management to automate claims handling, public assistance programs, or court cases enables caseworkers to make faster, more informed decisions, allowing them to focus on serving the public. Artificial Intelligence can help analyze a vast amount of documents, organize data, and present what caseworkers need when they need it.
Highlighting a Client Success Story
The Align Team and the Wyoming Department of Family Services partnered with Tromba Technologies to transition from paper-driven processes to electronic content and case management using TrombaAI. The Align Team and the State of Wyoming undertook an ambitious initiative to replace paper-driven processes with electronic content, implement cognitive capture, and automate workflows for case management.
The Align Team has taken control of the end-to-end constituent case lifecycle. TrombaAI for Government was utilized in conjunction with Cognitive Document Capture, Robotics Process Automation (RPA), and Intelligent Case Management business processes, all of which were seamlessly integrated with the State of Wyoming's benefit eligibility and payment system. Today, the Align Team empowers the benefits program with complete control over case files and processes, helping them effectively manage the cost of growing volumes of work.
Kathy Cathcart, President of The Align Team, states, “When we started, we had 31 processors to manage the paper and manual processes. We just finished the last season with three times the volume and only needed 14 processors. That is HUGE for this benefit program and the constituents of Wyoming!”
Featured Content
TrombaAI is Tromba’s SaaS/Cloud Automation platform. To learn more, visit www.tromba-ai.com or contact Tromba at sales@trombatech.com.
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