Hyperautomation - Tromba Technologies provides automation solution of tomorrow, today

All organizations need more automation today! The rate of change that is being forced on businesses today is unprecedented. Where businesses spend is more critical today than ever before. Businesses have to invest in their improvement and continued sustainability.

Gartner calls “Hyperautomation” one of the 10 Top Strategic Technology Trends for 2020. Much has changed for 2020 already. However, automation is one of the strategies that still remains to help businesses re-invent themselves to meet requirements from a growing mobile workforce to squeezing profits wherever efficiencies can be found. I have to start with the “What is Hyperautomation” as many still do not know about this new industry term. Hyperautomation is the combining of advanced automation technologies like Robotic Process Automation, AI, machine learning, Cognitive Document Automation, and Intelligent Business Process Management to enhance workers and to further automate business processes to overcome previous automation shortcomings where only single automation strategies have been employed.

No single automation tool or strategy can replace human decisions, creativity, and conclusions when solving business process automation shortcomings. Intelligent Business Process Management Suites (iBPMS) thought they had the magic bullet with advanced no-code rules engines, process engines, dynamic process rules and many more advanced process management features. Robotics Process Management offerings thought they had the magic bullet with the ability to automate and mimic the repetitive steps that users performed daily. In most all of these automation strategies, there were key pieces of the puzzle missing. There was little or no AI and machine learning. There was no Cognitive Document Automation that could process mailroom functions in an automated fashion. There were key data puzzle pieces needed to fully implement an AI-driven decision-making automation strategy. That is what Hyper-Intelligent Automation is. It is the maturing of Automation technology platforms and strategies to replace human involvement in physical and digital tasks that require “decision-making” to complete the tasks.

There are times when the topic of Automating business processes can be uncomfortable. However, there are many benefits that organization can immediately receive when automating. Some of those benefits are 1) ability to support a mobile workforce, 2) ability for key business processes to occur at any time on any day, 3) increased productivity = increased business = increased revenue, 4) improved quality = improved accuracy = improved customer experience, 5) reduced time = reduced costs = increased revenue, 5) greater visibility, 6) more efficient task management, 7) improved operational stability, 8) greater customer satisfaction and experience.

Tromba Technologies has been a Kofax Reseller Partner since 2002. Kofax continues to be recognized year after year by Forrester, Gartner, Zinnov, and other Global Business Advisory organizations as a leading global automation technology software manufacturer. Recently, Kofax was recognized as a leader in the Hyperautomation product offerings. Tromba Technologies is certified reseller partner and solution provider for Kofax Cognitive Automation solutions (like Kofax Transformation Modules and Kofax TotalAgility), Kofax Intelligent Business Process Management Suite (Kofax TotalAgility), and Kofax Robotics Process Automation (Kofax RPA). Tromba Technologies provides OnPremise solutions as well as Cloud based automation solutions. Tromba Technologies can help you from automation strategy consulting to full project implementation.

Tromba Technologies KNOWS automation technologies and can build the right solution for your organization. Tromba Technologies will help you navigate the right automation solution quickly! Contact Tromba Technologies today to begin your automation journey.

From Macros to RPA now to Intelligent Automation

Robotics Process Automation (RPA) has been a "thing" for decades. Back when I entered the IT workforce, it was called "macros". That was the late-1990's. Ha! Today it is called RPA and is an industry full of consultants, software leaders, and worldwide adoption behind it now.

RPA is the use of technology to enable people to configure software robots for process transactions; manipulating data; triggering responses; and communicating with other digital applications, software programs, and systems. Depending on the article or industry "read", RPA is the "automation of repetitive tasks".

The Age of Macros

First, what is the RPA difference from the early 2000s macros and scripts? Well, macros and scripts were confined to single systems and were typically to perform tasks within single IT applications.

RPA robots are the new and improved Macro

RPA takes Macros to a new level of automation from IT-centric to Business-centric. RPA provides the functionality of automating tasks across many software applications and infrastructure systems, enabling organizations with complex infrastructures to leverage value from automation. RPA tools have a "sweet spot" with tasks, processes, and workflows that have repeatable, predictable interactions between users and software.

Examples of this are users looking at a piece of data or document and then going to look up data from a web database (like competitive pricing, DMV database, Address lookup, TIN lookup, etc...). Then a user copies data from the lookup into local spreadsheets or directly into a software application. Another example is separated software systems like a Vendor portal and ERP system. An organization today may have a disconnected Vendor portal for vendor onboarding and maintenance. When a Vendor uploads new data or documents, a user may have to manually take that data and transfer (the old "copy and paste") it to the organization's ERP system having several steps to get to the related screens. Any documents may have to be downloaded locally and then upload to the organization's digital document repository. Does this sound familiar? Does it sound efficient or secure? Do you realize that performing these tasks manually leaves digital artifacts from the transactions all over workstations and servers that are not secure or compliant? RPA can automation these and like tasks with robots that can make the transactions secure and compliant.

So, RPA automates repetitive tasks in structured processes (does the same thing every time with no variation).

Intelligent Automation

But …. when looking at business processes, there is always the "but". But what if the tasks are performed the same way all the time say … 99% of the time. And it's this one condition that pops up that requires the task to be completed differently. Well, that is where Intelligent Automation kicks in.

Unlike RPA, again is designed to automate routine, repetitive tasks; Intelligent Automation has the functionality to automate non-routine tasks. This is where automation meets the "but" in every business process. Intelligent Automation solves automation challenges found in business processes that require user decisions, intuition, creativity, persuasion, and even problem-solving. Most of these human inputs and interventions in any business process are responses to data and documents that a user evaluates to determine the best response or conclusion. This is where a cognitive technology that provides human or user like capabilities becomes critically important.

When a solution combines cognitive technology with RPA technology, the result is a solution that enables organizations to overcome the pitfalls and shortcomings of previous automation approaches. For an organization to harness the power of automation to streamline both routine and highly complex business processes and user task workflows is the beginning of creating an intelligent, self-driving enterprise.

Getting Started with Intelligent Automation

Whether you're looking to easy in and explore ideas; or you have been researching and have become excited about what RPA and IA technologies can do for your organization … contact Tromba. We know that now is not the time to experiment. Now is the time to transform, improve, and attain excellence!

Even before contacting Tromba, I will leave you with some guidance. Organizations have been adopting and improving automation for years. Here are some best practices that others can give you.

Tags: artificial intelligence, Intelligent automation, IPA, RPA, Kofax RPA, Kofax TotalAgility, Tromba Technologies